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Кто-нибудь в этих интернетах ADSL изнутри разбирается? Всю неделю борюсь с техподдержкой TPG и то ли они там все тупые, то ли я чего-то не знаю. Уже и на вирпуле пожаловался. Отвечают быстро, но опять не в тему. Вот мой пост:
Вот только одну вещь подскажите знающие: провайдеры местные одно и то же железо что-ли используют на своей стороне? Как тогда они решают чей клиент к ним цепляется? По имени пользователя? Если нет и у каждого провайдера свой модем, то почему же они тупят и не хотят признать, что меня подцепили к другому провайдеру по ошибке? Вот и инженер их в почте опять хочет, чтобы я настройки модема ковырял сотый раз.
After more than a month of waiting for my ADSL and phone line I am still not having either of them. I moved recently and I asked TPG to relocate my ADSL bundle. It took three weeks and two visits of Telstra technician to connect the phone line.
My phone started working fine last week but no luck with ADSL. My modem could not connect and ADSL lamp was off. I complained to TPG technical support and they replied they would check the line. Last Friday evening something strange happened. My phone stopped working (no dial tone or ring) but the modem managed to connect and ADSL lamp turned on. I tried to browse the Internet but any request redirected me to Iinet webpage complaining about wrong username and password. For me it looks like I am connected to a different provider somehow. Even dynamically allocated IP address is different from my static TPG one.
I spent more than two hours this week on phone with TPG staff and, although they were nice and helpful, they could only suggest me to change my modem or call to the modem's manufacturer since they believe it had been "hardcoded" to Iinet (is it possible?). I was asked to reset and reboot my modem several times, change settings, replace the cable, change the socket, etc.
Eventually, I asked them to forget about ADSL issue and just fix my phone line. The told they would escalate the issue to engineering.
Can you help me with that? Am I the only one who believes that something wrong with the physical connection but not with my modem?
My phone started working fine last week but no luck with ADSL. My modem could not connect and ADSL lamp was off. I complained to TPG technical support and they replied they would check the line. Last Friday evening something strange happened. My phone stopped working (no dial tone or ring) but the modem managed to connect and ADSL lamp turned on. I tried to browse the Internet but any request redirected me to Iinet webpage complaining about wrong username and password. For me it looks like I am connected to a different provider somehow. Even dynamically allocated IP address is different from my static TPG one.
I spent more than two hours this week on phone with TPG staff and, although they were nice and helpful, they could only suggest me to change my modem or call to the modem's manufacturer since they believe it had been "hardcoded" to Iinet (is it possible?). I was asked to reset and reboot my modem several times, change settings, replace the cable, change the socket, etc.
Eventually, I asked them to forget about ADSL issue and just fix my phone line. The told they would escalate the issue to engineering.
Can you help me with that? Am I the only one who believes that something wrong with the physical connection but not with my modem?
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